Oxford's promise is to deliver The Right Talent. Right Now. It's more than just our tagline. It is what our contractors tell us we do better than anyone else, day in and day out.
To make sure we are keeping our promise, we survey every contractor at the beginning and end of their Oxford engagement to guage their satisfaction.
Our results are consistent and impressive, both in their own right, and when compared with industry averages.
Based on more than 600 survey responses in the past year, here's how our contractors rate us on key service measures. (Ratings based on a five-point scale, where 1=Poor, 2=Fair, 3=Good, 4=Very Good and 5=Excellent)
Oxford's Response Time: 4.3 on a scale from 1-5
Quality of Opportunities: 4.3 on a scale from 1-5
Overall Satisfaction: 4.3 on a scale from 1-5
Contractor Loyalty: Current research in the field of loyalty has identified customers' likelihood to recommend a company as the most important loyalty measure, and the "net promoter score"* is an indicator of overall loyalty to the company. Here's how Oxford stacks up:
(Ratings based on a five-point scale, where 1=Definitely Not, 2=Probably Not, 3=Not Sure, 4=Probably, 5=Definitely):
Likelihood to Recommend Oxford: 4.7 on a scale from 1-5
Oxford's Net Promoter score: 69 percent
Industry Average: 5 percent
Staffing Industry Analysts' "2013 Growth Assessment: Information Technology Staffing" reported a net promoter score for IT staffing industry firms of just 5 percent.
* The net promoter score was developed by Frederik Reichheld of Bain & Company.